Our client’s Transfer Agency Client Service team is committed to delivering exceptional client service to all investors in a timely and accurate manner. As the liaison between clients and the broader operational teams, the Client Service Consultant plays a pivotal role in the onboarding process for both individual and legal entity clients. Initially, this role will also involve participation in a remediation project, but the primary focus remains client onboarding.
Key Responsibilities:
- Manage the client onboarding process, ensuring accurate account creation for individuals and legal entities through DocFox (KYC application) and 4Axis (unit registry system).
- Daily authorisation of DocFox and ensuring FICA requirements are fulfilled before loading investors onto T-Cube.
- Ensure all client accounts are fully authorised and approved in DocFox.
- Maintain proactive communication with clients to obtain outstanding documentation and provide regular feedback.
- Create new client accounts in 4Axis, ensuring all required Tags are accurately updated.
- Capture all regulatory classifications (FATCA, OECD, ASISA, SARB) and tax classifications (DWT, IWT) for clients.
- Update daily checklists and submit them to the Team Leader for final review and approval.
- Collaborate with Compliance and Internal Audit to ensure adherence to FICA RMCP requirements.
- Review high-risk client submissions in collaboration with Compliance.
- Oversee client static data changes and perform necessary verification call-backs.
- Implement process controls using workflow management, ensuring audit trail and escalating aged items as required.
- Review existing client accounts to ensure FICA compliance, remediating where necessary.
Experience:
- 1-2 years of experience in a client onboarding or related role, with a solid understanding of onboarding processes.
- Knowledge of key legislation, including FICA, FATCA, and DWT.
- Experience in the Unit Trust Manco environment, including account reconciliations (Inflow & Outflow accounts).
- Intermediate proficiency in Excel.
Qualifications:
- Relevant tertiary qualification preferred, with Matric as a minimum.
Key Competencies:
- Highly methodical, capable of working within defined processes and structures.
- Strong time management skills and ability to meet deadlines under pressure.
- Excellent organisational skills, with keen attention to detail.
- Strong problem-solving ability and ability to work independently.
- Team-oriented with a positive and client-centric mindset.
- Excellent communication skills, both verbal and written.
- Integrity, honesty, and accuracy in all tasks.
- This role offers a dynamic work environment, combining client interaction and operational efficiency, while ensuring compliance with industry regulations.
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